Frequently Asked Questions (FAQ)
Welcome to our store! We’re here to help you with all your supplement needs. Below are answers to some common questions about our products and services.
01. Are your supplements keto-friendly?
Yes, many of our products are keto-friendly. Each product listing includes detailed information about its nutritional content. If a specific product is keto-compliant, it will be clearly mentioned in the product description. Please feel free to message us if you need further clarification on any item.
02. Are your supplements and vitamins vegan-friendly?
We offer a wide range of vegan-friendly supplements and vitamins. Look for the “Vegan-Friendly” label in the product description to ensure it meets your dietary needs. If you’re unsure, please contact us, and we’ll be happy to assist.
03. Do you accept returns?
Yes, we accept returns under the following conditions:
- The item must be in its original, unopened, and sealed packaging.
- Returns must be initiated within 30 days of delivery.
- The buyer is responsible for return shipping costs unless the return is due to our error (e.g., incorrect item shipped).
For further details on our return policy or to initiate a return, please contact us via Whatsapp only messages.
04. How long does shipping take?
We strive to process and ship orders within 1-2 business days of purchase. Delivery times depend on your location:
- Domestic Shipping (within UK): Typically 3–7 business days.
- International Shipping: Delivery times vary by destination but usually range from 10–21 business days.
Tracking information will be provided for all orders once shipped.
05. Do you offer free shipping?
Yes, we offer free domestic shipping on orders above £75. Check the product listing for shipping details. For international orders, shipping costs will be calculated at checkout.
06. Are your products safe and high-quality?
Absolutely! All our supplements, proteins, and vitamins are sourced from reputable manufacturers and meet strict quality and safety standards. Many products are certified by third-party organizations to ensure their purity and potency.
07. Can I use your products if I have allergies?
Each product listing includes a detailed ingredient list. If you have specific allergies, please review the product information carefully. Many of our items are free from common allergens like gluten, soy, and dairy. However, if you’re uncertain about a product, don’t hesitate to contact us for assistance.
08. Do you offer bulk discounts or special deals?
Yes, we often provide discounts on bulk purchases or bundle deals! Be sure to check our store for ongoing promotions or message us directly to inquire about bulk pricing.
09. What payment methods do you accept?
We accept all major payment methods available, including:
- PayPal
- Credit/Debit Cards
- Klarna
- Clearpay
- Gift Cards
- Apple Pay
- Google Pay
10. Can I cancel my order?
Orders can be canceled before they are shipped. Once an order has been processed and shipped, it can no longer be canceled, but you may initiate a return once the item arrives. Contact us as soon as possible if you need to request a cancellation.
11. Do you provide nutritional advice?
While we’re happy to provide information about our products, we recommend consulting with a healthcare professional or registered dietitian for personalized nutritional advice.
12. Do you ship internationally?
Yes, we will ship to EU countries soon! Please consider:
- International shipping rates and delivery times will be displayed at checkout.
- Buyers are responsible for any customs duties, taxes, or fees required by their country.
13. Are your products FDA-approved?
Dietary supplements are not required to be approved by the FDA. However, all our products comply with FDA regulations and are manufactured in facilities that follow Good Manufacturing Practices (GMP). For specific certifications, please refer to the product details.
14. What if my item arrives damaged or incorrect?
If your item arrives damaged or if you receive the wrong product, please contact us within 7 days of delivery. We’ll make it right by offering a replacement or refund. Photos of the damaged or incorrect item may be required for processing your claim.
15. Can I track my order?
Yes, all orders come with tracking. You will receive a tracking number as soon as your item ships, which you can use to monitor the delivery progress.
16. How do I contact you?
You can contact us anytime through Whatsapp only by messages. We aim to respond to all inquiries within 24 hours (excluding weekends and holidays).
Thank you for choosing our store! We’re committed to providing top-notch service and quality supplements to meet your health and wellness needs.
If you have any further questions, don’t hesitate to reach out.